Satisfaction surveys are administered during a 30-day time frame, twice annually. They are measured on a Likert Scale from 1-5, where 1 is very dissatisfied and 5 is extremely satisfied.
| Referral Source Satisfaction Survey Highlights |
2008 |
2009 |
2010 |
| Information regarding Recovery Resources services is available, easy to access and accurate. |
4.10 |
3.79 |
3.78 |
| Recovery Resources staff is courteous and helpful when I make a referral. |
4.22 |
3.94 |
4.11 |
| Overall, I am satisfied in dealing with Recovery Resources. |
4.28 |
3.89 |
3.95 |
